DoveCash is a mobile lending application operated by SYNCLEND UGANDA LIMITED. We are committed to providing fast and convenient personal loan services to residents of Uganda.

SYNCLEND UGANDA LIMITED is a duly registered and incorporated company under the laws of the Republic of Uganda.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our mobile application (the "App"), our official website (https://www.dovecash.co), or related services (collectively, the "Services").

We strictly adhere to the Uganda Data Protection Act (2019), the Digital Credit Providers Regulations, and the Google Play Financial Services Policy, ensuring transparent, lawful, and user-first privacy practices.

This Privacy Policy aims to clearly and transparently explain how we handle your personal data. We emphasize that we only collect necessary identity data and manually entered emergency contact information. We do not collect any device data or request device permissions. Our commitment is to data minimization, transparency, and user control as required by the Google Play Store policies.

This policy applies to all data collected through the DoveCash App (available on Google Play Store), the website (https://www.dovecash.co), and related services. It does not cover information collected offline.

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, you may still access non-core functions (e.g., browsing informational pages), but you will not be able to access identity-authenticated core services (e.g., applying for a loan). We ensure informed consent through clear notices and opt-in mechanisms, in compliance with Google Play's user consent requirements.You may withdraw your consent at any time through the App or by contacting us, in accordance with applicable data protection laws.

We may collect the following information:

Name, gender, date of birth, national ID number

Email address, alternate phone number, marital status, housing type, education level, residential address

Emergency contact (name, phone number, relationship to the user)

Professional status, income, loan purpose

With your explicit consent, we may access:

SMS: We access only SMS messages that are financial in nature—such as bank transaction alerts and mobile money receipts—for the sole purpose of assessing your creditworthiness. We do not collect or access personal or non-financial messages. All SMS data is filtered, encrypted, and securely transmitted to our server at https://ug.dovecash.cc.

Contacts: This is used only to allow you to select a guarantor or relative. The selected contact's information (name and phone number) is encrypted and transmitted to our secure server at https://ug.dovecash.cc. We do not access, download, or store your entire contact list.

Location: We collect your approximate location information during app use to verify that it matches the data provided and to prevent fraud. This data is securely transmitted to our servers at https://ug.dovecash.cc. Data collection is disabled when the app is running in the background.

Installed Apps: We collect metadata only about installed financial-related applications (e.g., mobile banking, loan apps) to help evaluate your credit risk. We do not collect data on non-financial apps. All data is transmitted securely via HTTPS to our servers at https://ug.dovecash.cc. You may revoke this permission at any time via your device settings.

We collect data such as IP address, device type, operating system, browser, and in-app activity.

We use cookies and similar technologies to understand user behavior and improve our services. You can adjust these preferences in your browser or device settings.

We process your personal data for the following lawful purposes:

Your data may be shared with:

We integrate third-party SDKs, such as:

All third-party SDKs are integrated in accordance with Google Play policies, and no sensitive permissions are accessed without your prior consent.

We use encryption, secure servers, firewalls, and strict access controls. Access to your data is restricted and regularly monitored.

Our services are not intended for minors. We do not knowingly collect data from persons under the age of majority.

You have the right to:

To exercise your rights, please contact us as described below.

This Policy may be updated periodically. Any changes will be effective immediately upon posting on the Platform. We will notify you of any significant changes via email or within the App.

WhatsApp: +256741666465 / +256393247351

Call Us: +256200914205

Address: Plot 70 Yusuf Lule Road, Kampala, Uganda